We will respect our patients’ privacy and confidentiality at all times. When a change occurs that affects patients, we will ensure these are explained via waiting room, leaflets, and our website.
Please remember that to ensure appointments run on time – only one person per appointment. Consider other patients. If you are more than 10 minutes late for your appointment you may have to re-book, otherwise everyone is kept waiting.
You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish. This is important if you feel that you might not be able to express what you need clearly enough to the doctor or nurse. For intimate examinations, you will be offered the choice of having another professional Clinician present at the examination. This is called chaperoning.
All patients are entitled to have a chaperone present at their consultation. Please request a chaperone at the time of booking your appointment so we can try and arrange this for you. As we are a small practice this might not be possible at all times. if we cannot offer a chaperone at the time of your appointment we will always reschedule your examination to another time.
You Can Help Us By:-
Being on time for your appointments
Only one patient per appointment
Letting us know, with as much notice as possible, if you need to cancel
Asking for a home visit before 11.00am
Phoning for repeat medication after 9.30am
Phoning for test results after 10.00am
We are not a walk in minor injuries centre. We are usually fully booked with prearranged appointments made by other patients. Please bear this in mind
Access My Medical Records
The Access to Health Record Act (AHR) came into being in 1992, allowing people to have the right to have sight of their medical records. Under the Data Protection Act 1998, you have the right to access all your health records including those held by your GP practice.
If you wish to view your records, a request should be put in writing to the practice.
Once a requested is received we will contact you. We will ask you to complete a form to clarify the duration of your request, so can produce your paper records or print out your computer records, if needed. You will need to provide a form of photo ID at the time you view your records, to ensure confidentiality of our patients is upheld.
If any of our patients feel that an interpreter would be useful during a consultation, either for themselves or on behalf of a family member, please inform us at least 24 hours prior to the appointment. We can then make the necessary arrangements on your behalf.
The service is also available to patients who have a sensory impairment. The provision includes sign language, audio tapes and braille.