Prescriptions

Patients are requested to call between 11am-1pm for ordering repeat medication.

The best way to request a repeat prescription is Online. Our Online Services can help you request repeat medication at your convenience with automated delivery of your prescription to your preferred pharmacy.

You may also complete the webform to submit your request online.

ONLINE

WEBFORM

If you have Online Services account, please login to request a repeat prescription. If you do not yet have an online account, please register using one of the services below.

Note: The NHS App allows you to get registered without the need to visit the practice

Click here to use our online request form if you are not registered for Online Services

NHS App

FAQs

Practice Delivery Service

We have a free delivery service being offered to our patients who are over the age of 60, are housebound or very elderly and are a dispensing patient. You will have to sign for your prescriptions and check the medication is correct therefore you will have to be at home at the time of delivery. If you are interested in our delivery service please enquire at Reception or phone and ask to speak to one of our dispensers.

If you have problems with remembering to take your medication we also offer a free weekly medipacks delivery service. Please ask at Reception to speak to a dispenser.

What is Dispensing Review of Use of Medication?

As a practice we are offering our patients an additional service to review the use of their current medication. The review will cover the following areas:-

Do you understand the purpose of each of your medications?
Are you able to take your medication as directed on the labels?
Are your medicines effective in controlling your symptoms?
Have you experienced any side effects which may be attributed to your medication?
Do you have any problems which, if addressed, would assist you in taking your medication?
Have you stopped taking any medications and can these be removed from your repeat list?

If you are interested, please ask to book an appointment with Denise.

This service is additional to the doctor’s ongoing medication reviews.

Controlled Medication

Due to the nature of the medication a doctor must be available at the practice to sign for and check all controlled medication, before releasing to a patient. Therefore you will need to check that a doctor is going to be on site and available BEFORE you arrive at Reception.

If you arrive without checking – on occasions a doctor might be free, but this can never be guaranteed. You may have to wait or be asked to return to the practice later in the day.

Do I need to Register every time I request a prescription?

No, this only needs to be done the first time that you use the service. When collecting login details please bring a form of ID with you

Will I receive an email confirming receipt of my request?

No, you will not receive an email, but the system stores a history of everything you ordered.

Can I use my email address for more than one family member?

To keep patient's records secure each patient will need their own login and password.

Why can I not see all my medication on the repeat medication list?

The doctor who prescribed your medication will decide whether it will be listed as a repeat medication on your records. This is a safety issue to ensure you are reviewed appropriately before any further medication is prescribed for you. If it is appropriate for you to order further prescriptions of the medication online it will be available for you to see and order when you login.

How long will my prescription take to be issued?

We do ask that you allow 3 working days for prescription requests.

Prescriptions Charges and Exemptions

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication

From 1st April 2021, the charges are:

Prescription (per item): £9.35
12-month prepayment certificate (PPC): £108.10 or 10 months direct debit of £10.81
3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

Telephone advice and order line
0845 850 0030
General Public -Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website or NHSBSA website.

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